DO YOU STILL HAVE QUESTIONS?
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When can I contact you by phone?

You can also contact us by phone outside of store opening hours.
We are available by phone at +49 751 3527795 as follows: 

Monday to Friday
8:00 a.m. – 12:00 noon
Monday to Thursday
2:00 p.m. – 6:00 p.m.

All times are given in Central European Time.

Our store in Fenken near Ravensburg is open Monday through Thursday during the hours listed below. Our store is closed on Fridays.

We are available for you in the store at the following times: 
Monday: 3:00 p.m. – 6:00 p.m.
Tuesday: 9:00 a.m. – 12:00 noon
Wednesday: 9:00 a.m. – 12:00 noon
Thursday: 3:00 p.m. – 6:00 p.m.

Yes, please arrange an appointment for having clothing measured. This way, we make sure that we can focus entirely on you during the measurement process. It will take around 30 minutes to take the measures and configure your shooting clothing according to your ideas and wishes with you.

Please contact us by phone or email to arrange an appointment.

For the appointment, please bring along the undergarments you intend to wear under your new shooting clothing.
Feel free to think about your configuration and color preferences before your appointment. You can find more information on the manufacturers’ websites.

Capapie: https://capapiesports.com/colorconfigure
Sauer: https://www.shootwear-config.com

Yes, appointments for air gun and small-bore rifle ammunition tests are arranged individually. If you want to be present during the ammo test of your small-bore rifle, appointments are only available on Friday mornings.
Please contact us by phone or email to arrange an appointment.

Alternatively, you can leave your gun with us, we will test it for you within a few days and send you the shot patterns.

Please find more details about ammunition testing here.

What is the difference between Top Line NSG and Capi Square?

The Top Line NSG model is available made to measure and is made from high-quality CapiTex. Thanks to its numerous cut pieces, this model adapts perfectly to the shape of the body. Strategically placed fabric inserts support abdominal breathing, while the high-quality Top-Grip coating on the elbows and knees ensures maximum stability – ideal for ambitious shooters and professionals.

The Capi Square model is also available made to measure and is made from high-quality CapiTex. With its fit and non-slip rubber coating on the elbows and knees, it is particularly suitable for popular sports and young shooters.

If available, the size chart for jackets and pants can be found in the product information for the selected article in the download area.
The size charts are model-specific and cannot be applied to different models.

When you are ordering a glove or trigger glove in our shop, you do not need to specify which hand you need the glove for, but rather whether you are right-handed or left-handed. You are a right-handed shooter if you pull the trigger with your right hand. As a left-handed shooter, your left hand is on the trigger.

You must be at least 18 years old to buy an air rifle or air pistol. Therefore, we require proof of age (ID card or passport) in order to sell you an air gun.

No, ammunition cannot be shipped abroad. Air pellets are exempt from this rule.

What do I need to buy an air rifle or air pistol?

You must be at least 18 years old to buy an air rifle or air pistol. Therefore, we require proof of age (ID card or passport) in order to sell you an air gun.

Whether a purchase permit or proof of age is required depends on the type of gun or ammunition you wish to purchase. In our shop, we specify for each gun or ammunition item which documents and permits are required to purchase the item.

How can I pay for my order?

Please find all details about payment options here.

The shipping costs for your order will be displayed after you enter your address during the ordering process.
You can find an overview of shipping costs and delivery times here.

Please find all details about shipping conditions here.

Please find all details about shipping abroad here.

Prices in our online shop include the applicable VAT rate for the selected EU country, or exclude VAT for non-EU countries. Individual countries within the European Union (EU) have different VAT rates; for non-EU countries, no VAT is charged. Therefore, the price of a product may change if you select a different country.
Please note: When purchasing from a non-EU country, additional import taxes will apply!

Yes, if you’re ordering from a non-EU country, additional taxes can apply when your order is imported. These taxes are not included in the price of the products you ordered or in the listed shipping costs.

How can I return my goods?

Please find all details about returning goods here.

The customer is responsible for the cost of return shipping. All details regarding the return of goods can be found here.

Please find all details about returning goods here.

Please find all details on how to deal with defective or damaged goods here.

Couldn’t find an answer to your question?

We would be happy to advise you if you didn’t find a suitable answer among the frequently asked questions.

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